333bet Privacy Policy

This privacy policy applies to the 333bet platform and all associated services. When you register on 333bet, use any service, or access our website, you are considered to have accepted the terms of this policy.

The purpose of this policy is to clearly inform you what information we collect, for what purposes it is used, with whom it may be shared, and what rights you have over your personal information. To learn more about our services, you may read our About Us page.

333bet provides services only to individuals aged 21 and above. If a minor uses our platform and their information has been collected, we will delete that information immediately.

Registration and Identity Verification Information

During account creation and the identity verification process, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (when verification is required)
• Username and encrypted password
• Bank account or mobile financial service (bKash, Nagad, Rocket, Upay) details

Automatically Collected Information

When you use our platform, certain information is collected automatically. This information is used to understand technical aspects and usage patterns:

• IP address and device type
• Browser type and version
• Date, time, and duration of access
• Pages visited and navigation path
• Cookie and session information
• Referral source (which page or link you came from)

Transaction and Betting Activity Information

We keep records of your deposits, withdrawals, and betting activity. This includes transaction amounts, methods, dates, and associated reference numbers. This information is necessary for financial record-keeping and fraud prevention.

333bet uses collected information only for specific and legitimate purposes. Your information is not used for any purpose other than those listed below:

• Account Management: Handling registration, login, password recovery, and account security.
• Identity Verification: Confirming identity through KYC (Know Your Customer) procedures to prevent fraud and stop minors from using the platform.
• Financial Transaction Processing: Completing deposits and withdrawals securely and maintaining records.
• Customer Support: Resolving your issues and answering questions via live chat or email.
• Platform Improvement: Reviewing user experience to improve service quality.
• Security and Compliance: Detecting unauthorized access, fraud, and suspicious activity.
• Sending Notifications: Informing you about your account, bonuses, or promotions.
• Responsible Gambling Support: Reviewing your betting activity and providing assistance when needed.

Who Information May Be Shared With

333bet does not sell or transfer your personal information to third parties for commercial purposes. However, limited information may be shared with trusted partners to provide specific services:

• Payment Processors: bKash, Nagad, Rocket, Upay, and relevant financial institutions for bank transfers — only the information necessary to complete transactions.
• Technology and Security Service Providers: Organizations that assist with platform operations, cybersecurity, and fraud detection.
• Game Software Providers: Various game studios including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe — only the information necessary to provide game services.
• Legal Authorities: Relevant authorities in connection with any investigation or legal requirement in compliance with applicable laws in Bangladesh.

Third-Party Responsibilities

We ensure through agreements with the organizations we share information with that they will use your information only for the specified purposes and will maintain appropriate security measures. No third party may use your information for their own marketing or commercial purposes.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. The following types of cookies are used on the 333bet website:

• Essential Cookies: For maintaining login status and running the core functions of the site.
• Functional Cookies: For remembering language preferences and device settings.
• Analytics Cookies: For understanding user behavior on the site and improving services.
• Security Cookies: For preventing fraud and unauthorized access.

Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, please note that disabling essential cookies may cause some of our services to not work properly. You will find cookie management options in the settings section of all major browsers.

333bet follows industry-standard technology and practices to protect your information. Our security framework includes:

• SSL Encryption: Data transmitted on our website and app is encrypted using SSL technology, so third parties cannot read your information.
• Password Hashing: Your password is not stored directly; instead it is converted using a one-way hashing method.
• OTP Verification: An OTP is sent for sensitive actions such as withdrawals or password changes.
• Access Controls: Only authorized staff can access specific information for specific purposes.
• Regular Security Audits: Regular audits are conducted to identify and fix system vulnerabilities.
• Data Backup: Regular backups are kept in a secure location to prevent data loss.

However, no method on the internet is 100% secure. Keep your account password confidential and avoid logging in on unfamiliar devices.

333bet retains your information only for as long as necessary. The key principles governing retention periods are:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, financial transaction and identity verification records are kept for a specified period in accordance with applicable law.
• Cookies: Session cookies are deleted when the browser is closed; persistent cookies typically have a lifespan of 30 to 365 days.
• Analytics Data: Anonymized analytics data may be kept for an extended period, but it is not linked to any individual.

After the retention period ends, information is securely deleted or anonymized so that no individual can be identified from it.

Right to Access and Correct Information

You may request at any time to know what information we hold about you. If any of that information is incorrect, you may also request a correction. You can update general information yourself by logging into your account settings.

Right to Delete Information

In certain cases you may request that your personal information be deleted. However, financial transaction records and information necessary for fraud prevention must be retained for a specified period due to legal obligations.

Right to Object to Processing

You may object to the use of your information for marketing or promotional communications. In this case, change the notification settings in your account or let our support team know.

To learn about how your information is used in relation to responsible gambling, read our Responsible Gaming Policy — it also contains information on self-exclusion and setting limits.

How to Exercise Your Rights

To exercise any of your rights, contact our support team. You can reach us 24/7 via live chat or email in Bengali or English. After verifying your identity, your request will be acted upon within a reasonable time.

333bet strictly follows a 21+ age policy. We do not knowingly collect or process information from anyone under the age of 21. Age is verified at registration and identity verification documents may be requested when necessary.

If a parent or guardian becomes aware that their child has registered on our platform, please contact our support team. That account and all associated information will be deleted immediately.

Policy Updates

333bet reserves the right to update this privacy policy as needed. For any significant changes, we will send advance notice to your registered email address and clearly indicate the update on the website. Continuing to use the service after a policy change is considered acceptance of that change.

To read the full terms of our service, visit the Terms and Conditions page — it covers user responsibilities and rights in detail.

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, our support team is always available:

• Live Chat: Use the live chat feature on the website for 24/7 instant assistance.
• Email: [email protected] — you may write in Bengali or English.

For answers to common questions, visit our FAQ page — it covers many questions about accounts, payments, and security.